Hi, I'm
Lai Chee Hong赖殖康
Applied AI and automation practitioner who builds and runs GenAI tooling for technical support operations. At Sangfor Technologies, built and operates a self-hosted RAG assistant serving internal engineers, channel partners, and frontline staff, plus n8n workflows that turn closed support cases into knowledge base articles. Hands-on across the infrastructure these tools run on: Linux, Docker, reverse proxies, and secure remote access on self-managed servers; independently shipped a WhatsApp AI assistant now in production with 50+ active users. Over a decade in technical writing, editing, and translation across English, Chinese, and Bahasa Melayu makes bridging engineers, product teams, and business stakeholders a core strength. Award-winning poet and newspaper columnist.
Applied AI & Automation · Technical Writer · Poet
Scratch a poet and you will always find a naturalist.
— Roland Barthes
